TRAIT ANGER DALAM MEMEDIASI CUSTOMER PRESSURE DENGAN AGGRESSIVE DRIVING PADA OJEK ONLINE MOTOR

Ainun Najwa Ilyas; Eko April  Ariyanto; Rr Amanda Pasca  Rini

doi:10.51878/paedagogy.v5i3.6770

Authors

Ainun Najwa Ilyas Universitas 17 Agustus 1945 Surabaya
Eko April Ariyanto Universitas 17 Agustus 1945 Surabaya
Rr Amanda Pasca Rini Universitas 17 Agustus 1945 Surabaya

DOI:

https://doi.org/10.51878/paedagogy.v5i3.6770

Keywords:

aggressive driving, customer pressure, ojek online, trait anger

Abstract

Aggressive driving is a form of driving behavior that endangers safety, such as speeding, tailgating, or making rude gestures toward other road users. In the context of online motorcycle taxi drivers, this behavior is influenced by high work pressure and customer expectations, which can trigger stress and negative emotions. This study aims to examine whether trait anger serves as a mediator in the relationship between customer pressure and aggressive driving. The study used a quantitative correlational approach with a total of 217 online motorcycle taxi drivers in the Surabaya area. The research instruments included three Likert-type scales measuring customer pressure, trait anger, and aggressive driving. The analysis results showed that trait anger does not mediate the relationship between customer pressure and aggressive driving due to a negative path coefficient (-0.332), although it was statistically significant (p = 0.000). Customer pressure had a negative effect on aggressive driving (-0.465), indicating that higher customer pressure was associated with lower aggressive driving tendencies. Trait anger had a positive effect on aggressive driving (0.435), suggesting that individuals with higher levels of anger are more prone to aggressive behavior. These findings highlight that internal factors such as trait anger have a stronger influence on aggressive driving than external factors. Therefore, emotional regulation is a critical aspect in preventing aggressive behavior on the road

ABSTRAK
Aggressive driving merupakan perilaku berkendara yang membahayakan keselamatan, seperti mengebut, membuntuti kendaraan lain, hingga melakukan gestur kasar kepada pengguna jalan lainnya. Dalam konteks pengemudi ojek online, perilaku ini dipengaruhi oleh tekanan kerja serta ekspektasi pelanggan yang tinggi, yang dapat memicu stres dan emosi negatif. Penelitian ini bertujuan untuk menguji apakah trait anger berperan sebagai mediator dalam hubungan antara customer pressure dan aggressive driving. Penelitian ini menggunakan pendekatan kuantitatif korelasional dengan jumlah partisipan sebanyak 217 pengemudi ojek online motor di wilayah Surabaya. Instrumen penelitian berupa tiga skala Likert yang digunakan untuk mengukur customer pressure, trait anger, dan aggressive driving. Hasil analisis menunjukkan bahwa trait anger tidak memediasi hubungan antara customer pressure dan aggressive driving karena arah hubungan negatif (-0.332), meskipun secara statistik signifikan (p = 0.000). Customer pressure justru memiliki pengaruh negatif terhadap aggressive driving (-0.465), menunjukkan bahwa semakin tinggi tekanan pelanggan, semakin rendah kecenderungan pengemudi bertindak agresif. Trait anger terbukti memiliki pengaruh positif terhadap aggressive driving (0.435), artinya individu dengan kecenderungan marah yang tinggi lebih rentan berperilaku agresif. Temuan ini menunjukkan bahwa faktor internal seperti trait anger lebih memengaruhi agresivitas berkendara dibandingkan faktor eksternal. Oleh karena itu, pengelolaan emosi menjadi aspek penting dalam upaya pencegahan perilaku agresif di jalan raya.

Downloads

Download data is not yet available.

References

Allon, G., et al. (2023). The impact of behavioral and economic drivers on gig economy workers. Manufacturing & Service Operations Management, 25(4), 1376. https://doi.org/10.1287/msom.2023.1191

Amoadu, M., et al. (2024). Working conditions of commercial drivers: A scoping review of psychosocial work factors, health outcomes, and interventions. BMC Public Health, 24(1). https://doi.org/10.1186/s12889-024-20465-1

Deffenbacher, J. L., et al. (2003). Anger, aggression, and risky behavior: A comparison of high and low anger drivers. Behaviour Research and Therapy, 41(6), 701. https://doi.org/10.1016/s0005-7967(02)00046-3

Herrero?Fernández, D., et al. (2020). Distal predictors of trait driving anger. The influence of attachment styles through the mediation effect of general anger and self-esteem. Transportation Research Part F: Traffic Psychology and Behaviour, 73, 382. https://doi.org/10.1016/j.trf.2020.07.005

Ibrahim, I., et al. (2024). Pengaruh lingkungan kerja dan motivasi kerja terhadap kinerja pegawai pada Kantor Pengadilan Tata Usaha Negara Makassar. CENDEKIA Jurnal Ilmu Pengetahuan, 4(4), 569. https://doi.org/10.51878/cendekia.v4i4.3741

Kusumaningsih, I., et al. (2025). Pengaruh content marketing dan perceived value terhadap citra perusahaan (Studi kasus: Instagram di PT Redi). CENDEKIA Jurnal Ilmu Pengetahuan, 5(3), 907. https://doi.org/10.51878/cendekia.v5i3.6179

Li, Y., et al. (2015). Evaluation method for aggressiveness of driving behavior using drive recorders. IEEJ Journal of Industry Applications, 4(1), 59. https://doi.org/10.1541/ieejjia.4.59

Montoro, L., et al. (2018). Work environment, stress, and driving anger: A structural equation model for predicting traffic sanctions of public transport drivers. International Journal of Environmental Research and Public Health, 15(3), 497. https://doi.org/10.3390/ijerph15030497

Nibras, H. F., & Widianto, S. (2025). Pengaruh motivasi kerja dan persepsi dukungan organisasi terhadap perilaku proaktif penelitian (Studi kasus pada dosen di Politeknik LP3I Jakarta): Pendekatan teori determinasi diri. CENDEKIA Jurnal Ilmu Pengetahuan, 5(1), 360. https://doi.org/10.51878/cendekia.v5i1.3051

Rifaí, M., et al. (2020). Character education conducted by online transportation drivers for each customer. Proceedings of the 5th Annual International Seminar on Transformative Education and Educational Leadership (AISTEEL 2020). https://doi.org/10.2991/assehr.k.201124.022

Rosmadewi, R., et al. (2024). Pengetahuan, sikap dan perilaku antikorupsipada mahasiswa. CENDEKIA Jurnal Ilmu Pengetahuan, 4(4), 421. https://doi.org/10.51878/cendekia.v4i4.3364

Rovanda, I. G., et al. (2024). Hubungan tingkat pengetahuan dan dukungan tenaga kesehatan lingkungan terhadap perilaku pengelolaan sampah di Bank Sampah Ramli Graha Indah. CENDEKIA Jurnal Ilmu Pengetahuan, 4(4), 378. https://doi.org/10.51878/cendekia.v4i4.3328

Safikri, H. N., et al. (2025). Pengaruh karakteristik individu, lingkungan kerja, work life balance, dan kompensasi terhadap kinerja karyawan PT. Universal Tempurejo. CENDEKIA Jurnal Ilmu Pengetahuan, 5(2), 720. https://doi.org/10.51878/cendekia.v5i2.4931

Santana, S. A., et al. (2025). Interaksi resiprokal otak dan perilaku pada perkembangan anak. CENDEKIA Jurnal Ilmu Pengetahuan, 5(2), 721. https://doi.org/10.51878/cendekia.v5i2.4851

Situmorang, M. T. N. (2024). Mitigasi satwa liar di koridor ekologi Taman Nasional Gunung Halimun Salak. CENDEKIA Jurnal Ilmu Pengetahuan, 4(3), 271. https://doi.org/10.51878/cendekia.v4i3.3114

Spielberger, C. D., & Reheiser, E. C. (2019). Measuring anxiety, anger, depression, and curiosity as emotional states and personality traits with the STAI, STAXI, and STPI. In M. Hersen, D. L. Segal, & M. H. Rosenthal (Eds.), Comprehensive handbook of psychological assessment: Vol. 2. Personality assessment (pp. 70–86). John Wiley & Sons.

Syahril, S. D., et al. (2024). Relationship between job satisfaction and sustained engagement among gig workers in the Malaysian ride-hailing industry. International Journal of Research and Innovation in Social Science, 4081. https://doi.org/10.47772/ijriss.2024.8080308

Useche, S. A., et al. (2018). Stress-related psychosocial factors at work, fatigue, and risky driving behavior in bus rapid transport drivers. Accident Analysis & Prevention, 115, 27–37. https://doi.org/10.1016/j.aap.2018.02.021

Useche, S. A., et al. (2019). Trait driving anger and driving styles among Colombian professional drivers. Heliyon, 5(8). https://doi.org/10.1016/j.heliyon.2019.e02259

Wan, P., et al. (2021). Sensitivity analysis of incentive situations and personal attributes to driving anger based on MNL model: A naturalistic experimental study. Tehnicki Vjesnik - Technical Gazette, 28(5). https://doi.org/10.17559/tv-20210601103911

Widjanarto, H., & Devi, A. I. I. (2024). Kuliah kerja nyata: Pengabdian kepada masyarakat dalam kesadaran hukum siswa SMAN 7 Bandung tentang kepemilikan Surat Izin Mengemudi (SIM). COMMUNITY Jurnal Pengabdian Kepada Masyarakat, 3(2), 97. https://doi.org/10.51878/community.v3i2.2767

Wilkowski, B. M., & Robinson, M. D. (2019). The anatomy of anger: An integrative cognitive model of trait anger and reactive aggression. Journal of Personality, 87(3), 620–635. https://doi.org/10.1111/jopy.12422

Zhang, T., et al. (2019). Dimensions of driving anger and their relationships with aberrant driving. Accident Analysis & Prevention, 125, 19–27. https://doi.org/10.1016/j.aap.2019.01.015