FAKTOR-FAKTOR YANG MEMENGARUHI TURNOVER INTENTION PADA KARYAWAN GEN Z: SEBUAH SYSTEMATIC LITERATURE REVIEW

Alifia Dwi Naila Putri; Ilmi  Amalia

doi:10.51878/paedagogy.v5i4.8107

Authors

Alifia Dwi Naila Putri Universitas Islam Negeri Syarif Hidayatullah Jakarta, Indonesia
Ilmi Amalia Universitas Islam Negeri Syarif Hidayatullah Jakarta, Indonesia

DOI:

https://doi.org/10.51878/paedagogy.v5i4.8107

Keywords:

Turnover intention, Generasi Z, career development, work-life balance, systematic literature review

Abstract

The increasing turnover intention among Generation Z employees has become a significant concern for modern organizations. This generation values work-life balance and career development opportunities more than previous cohorts. This study aims to identify and analyze the factors influencing turnover intention among Generation Z employees using a Systematic Literature Review (SLR) approach. Data were obtained from 2,810 articles indexed in Google Scholar, limited to studies published between 2015–2025 that examined turnover intention as a dependent variable in Indonesian or English. Twelve eligible articles were analyzed following PRISMA guidelines. The findings reveal that factors affecting turnover intention include career development, work-life balance, workload, burnout, compensation, organizational commitment, and job engagement. Overall, career development and work-life balance were the most influential factors reducing turnover intention, whereas excessive workload and job stress increased it. The study concludes that organizations should foster adaptive work environments that promote employee well-being and offer career growth opportunities to reduce turnover intention among Generation Z employees.

ABSTRAK

Fenomena meningkatnya turnover intention pada karyawan Generasi Z menjadi perhatian penting bagi organisasi modern. Generasi ini dikenal memiliki ekspektasi tinggi terhadap keseimbangan kerja-kehidupan dan peluang pengembangan karier. Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis faktor-faktor yang memengaruhi turnover intention pada karyawan Generasi Z melalui pendekatan Systematic Literature Review (SLR). Data diperoleh dari 2.810 artikel di Google Scholar dengan kriteria inklusi artikel berbahasa Indonesia atau Inggris, berfokus pada turnover intention sebagai variabel dependen, dan dipublikasikan antara tahun 2015–2025. Sebanyak 12 artikel relevan dianalisis menggunakan pedoman PRISMA. Hasil tinjauan menunjukkan bahwa faktor-faktor yang memengaruhi turnover intention meliputi career development, work-life balance, workload, burnout, kompensasi, organizational commitment, dan job engagement. Secara umum, career development dan work-life balance menjadi determinan utama dalam menurunkan niat pindah kerja, sedangkan beban kerja berlebih dan stres kerja meningkatkan kecenderungan tersebut. Kesimpulannya, organisasi perlu menciptakan lingkungan kerja yang adaptif, mendukung kesejahteraan, dan memberikan kesempatan pengembangan karier agar dapat menekan tingkat turnover intention di kalangan Generasi Z.

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