KESIAPAN INTERNAL PERUSAHAAN DALAM TRANSFORMASI DIGITAL MELALUI IMPLEMENTASI ERP: STUDI KASUS PT DELTA JAYA MAS BERBASIS KERANGKA TOE
DOI:
https://doi.org/10.51878/cendekia.v6i1.8880Keywords:
Enterprise Resource Planning, Technology, Organization, EnvironmentAbstract
Digital transformation in the industrial landscape demands increased data accuracy and operational efficiency, prompting PT Delta Jaya Mas to implement an Enterprise Resource Planning (ERP) system. This study aims to analyze the company's internal readiness for ERP implementation by reviewing the challenges and benefits arising from the Technology-Organization-Environment (TOE) framework. Using qualitative descriptive methods, data was collected through in-depth interviews and four months of field observations with relevant divisions. The analysis reveals that the company's readiness still faces multidimensional challenges, including technological infrastructure and network stability constraints, organizational barriers such as lack of inter-divisional communication and resistance to adaptation due to age, and environmental challenges related to reliance on vendor responses. Nevertheless, the system has proven to provide significant benefits in the form of data centralization on a single platform, increased information transparency, and minimized human error and data duplication. It is concluded that despite facing technical and adaptation challenges, ERP implementation has had a positive impact on work effectiveness, with the company targeting full system optimization by 2026 through continuous infrastructure improvements.
ABSTRAK
Transformasi digital dalam lanskap industri menuntut peningkatan akurasi data dan efisiensi operasional, yang mendorong PT Delta Jaya Mas untuk mengimplementasikan sistem Enterprise Resource Planning (ERP). Penelitian ini bertujuan menganalisis tingkat kesiapan internal perusahaan dalam penerapan ERP dengan meninjau tantangan dan manfaat yang muncul melalui pendekatan kerangka Technology-Organization-Environment (TOE). Melalui metode deskriptif kualitatif, data dikumpulkan lewat wawancara mendalam dan observasi lapangan selama empat bulan terhadap divisi-divisi terkait. Hasil analisis menunjukkan bahwa kesiapan perusahaan masih menghadapi tantangan multidimensi, meliputi kendala infrastruktur teknologi dan stabilitas jaringan, hambatan organisasional berupa kurangnya komunikasi antar-divisi serta resistensi adaptasi akibat faktor usia, hingga tantangan lingkungan terkait ketergantungan pada respon vendor. Meskipun demikian, sistem ini terbukti memberikan manfaat signifikan berupa sentralisasi data dalam satu platform, peningkatan transparansi informasi, serta minimalisasi human error dan duplikasi data. Disimpulkan bahwa walau menghadapi kendala teknis dan adaptasi, implementasi ERP telah memberikan dampak positif pada efektivitas kerja, di mana perusahaan menargetkan optimalisasi sistem sepenuhnya pada tahun 2026 melalui perbaikan infrastruktur berkelanjutan.
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