PENGARUH SISTEM KERJA HYBRID DAN BUDAYA ORGANISASI TERHADAP KINERJA APARATUR SIPIL NEGARA (ASN) DINAS KESEHATAN KOTA PALEMBANG MELALUI MEDIASI KEPUASAN KERJA

Abstract

Civil servants’ performance is essential to improving public service quality, particularly amid changes in workplace culture and the implementation of hybrid work systems in government institutions. This study aimed to analyze the effects of hybrid work systems and organizational culture on the performance of civil servants at the Palembang City Health Office, both directly and through the mediating role of job satisfaction. A quantitative correlational approach was employed. The sample consisted of 75 civil servants selected using simple random sampling. Data were collected using a Likert scale and analyzed using Partial Least Squares (PLS) with SmartPLS 3.0 software. The results indicated that hybrid work systems, organizational culture, and job satisfaction had positive and significant effects on civil servants’ performance. Organizational culture also had a positive and significant effect on job satisfaction, whereas hybrid work systems did not have a significant effect on job satisfaction. The mediation analysis revealed that job satisfaction mediated the relationship between organizational culture and civil servants’ performance but did not mediate the relationship between hybrid work systems and performance. These findings highlight the importance of strengthening organizational culture and managing work arrangements according to job characteristics to support improved civil servant performance.

ABSTRAK

Kinerja Aparatur Sipil Negara (ASN) menjadi faktor penting dalam mendukung kualitas pelayanan publik, terutama di tengah transformasi budaya kerja dan penerapan sistem kerja hybrid di lingkungan pemerintahan. Penelitian ini bertujuan untuk menganalisis pengaruh sistem kerja hybrid dan budaya organisasi terhadap kinerja ASN Dinas Kesehatan Kota Palembang, baik secara langsung maupun melalui mediasi kepuasan kerja. Penelitian menggunakan pendekatan kuantitatif dengan desain korelasional. Sampel penelitian berjumlah 75 ASN yang dipilih menggunakan teknik simple random sampling. Data dikumpulkan melalui skala Likert dan dianalisis menggunakan metode Partial Least Squares (PLS) dengan bantuan perangkat lunak SmartPLS 3.0. Hasil penelitian menunjukkan bahwa sistem kerja hybrid, budaya organisasi, dan kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja ASN. Budaya organisasi juga berpengaruh positif dan signifikan terhadap kepuasan kerja, sedangkan sistem kerja hybrid tidak berpengaruh signifikan terhadap kepuasan kerja. Pengujian mediasi menunjukkan bahwa kepuasan kerja memediasi pengaruh budaya organisasi terhadap kinerja ASN, tetapi tidak memediasi pengaruh sistem kerja hybrid. Temuan ini menegaskan pentingnya penguatan budaya organisasi dan pengelolaan sistem kerja yang sesuai dengan karakteristik tugas untuk mendukung peningkatan kinerja ASN.