STUDI FENOMENOLOGI FLOURISHING DAN EMOTIONAL LABOR PADA TENAGA MEDIS GIGI
DOI:
https://doi.org/10.51878/academia.v6i4.15280Keywords:
Flourishing, Dental Team, Emotional Labor, Resiliensi Mikro-Ergonomis, Interpretative Phenomenological Analysis (IPA), Klinik PERIGIGI.Abstract
Dental healthcare professionals face a dual occupational burden involving the need for sustained fine motor precision and the management of emotional strain caused by patient anxiety (odontophobia). Furthermore, demands for aesthetic and friendly service often compel them to engage in intense emotional labor while wearing masks. This study aims to explore in depth the meaning of "flourishing" among dental healthcare professionals at the PERIGIGI Clinic in Yogyakarta, amidst the demands of emotional labor and the risk of ergonomic fatigue. Employing a qualitative approach using Interpretative Phenomenological Analysis (IPA), the study involved four dental healthcare professionals selected through purposive sampling. The phenomenological analysis identified seven superordinate themes describing the structure of the flourishing experience: symbiotic dental team resonance, aesthetic efficacy, deep acting behind the mask, micro-restorative rituals, human-to-human connection, micro-ergonomic resilience, and intuitive non-verbal synchronization. Flourishing among dental healthcare professionals is a motor-intuitive phenomenon heavily reliant on team synchronization and the efficacy of the medical art. The study recommends integrating ergonomic work design with team-based resilience training to maintain positive mental health within the dental clinical environment.
ABSTRAK
Tenaga medis gigi menghadapi beban okupasional ganda yang melibatkan presisi motorik halus dalam durasi panjang serta pengelolaan beban emosional akibat kecemasan pasien (odontophobia). Di sisi lain, tuntutan pelayanan yang estetis dan ramah sering kali memaksa tenaga medis melakukan kerja emosional (emotional labor) yang intens di balik masker yang mereka kenakan. Penelitian ini bertujuan untuk mengeksplorasi secara mendalam makna kebermekaran diri (flourishing) pada tenaga medis gigi di Klinik PERIGIGI Yogyakarta di tengah tuntutan emotional labor dan risiko kelelahan ergonomis. Menggunakan pendekatan kualitatif dengan metode Interpretative Phenomenological Analysis (IPA), partisipan penelitian berjumlah empat orang tenaga medis gigi yang dipilih secara purposive. Hasil analisis fenomenologis mengidentifikasi tujuh tema induk yang menggambarkan struktur pengalaman flourishing, yaitu resonansi simbiotik tim gigi, efikasi estetika, deep acting di balik masker, ritual micro-restorative, koneksi human-to-human, resiliensi mikro-ergonomis, dan sinkronisasi intuitif non-verbal. Kebermekaran pada tenaga medis gigi merupakan fenomena motorik-intuitif yang sangat bergantung pada sinkronisasi tim dan efikasi seni medis. Penelitian ini merekomendasikan perlunya integrasi desain kerja ergonomis dan pelatihan resiliensi berbasis tim untuk menjaga kesehatan mental positif di lingkungan klinik gigi.
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