PUTRANSYAH SN. PENGARUH PENINGKATAN KUALITAS LAYANAN TERHADAP SERVICE LEVEL AGREEMENT (SLA) PADA BANK BRI KC. KENDAL. KNOWLEDGE [Internet]. 2024Jun.26 [cited 2025Jan.10];4(1):16-28. Available from: https://jurnalp4i.com/index.php/knowledge/article/view/2980